Etisalat assures of continuity, quality service

Emerging Markets Telecommunication Services Limited (EMTS), trading as Etisalat Nigeria on Tuesday assured its customers and other stakeholders that Etisalat Group’s reported withdrawal of the right to continued usage of the Etisalat brand in Nigeria by EMTS does not in any way imply discontinuation of its business in the country.

A statement signed by EMTS Vice President, Regulatory and Corporate Affairs, Ibrahim Dikko, said contrary to reports in the media about the closure of the company’s experience centres and outlet offices, all centres and outlets across Nigeria are in full operation and providing services including customer care services.

The statement reads: “Etisalat Nigeria also reiterates its unwavering commitment to delivery of quality services and commitment to continuously empowering all segments of Nigeria through the development and roll-out of innovative products, services and solutions that help individuals, businesses and organisations solve their everyday problems.

“Whilst we are intensifying efforts aimed at reaching full closure on ongoing discussions with regards the transition phase, we want to assure that our customers and stakeholders will be duly informed as soon as these are concluded, including details of a rebranding should that become necessary. We thank all our customers, stakeholders and the media for their unalloyed support to the company.”